Customer Service: contact@dimehairco.com
Raw hair is 100% unprocessed human hair that is collected from one donor. All cuticles are intact and aligned in one direction. Each bundle is unique which means no two bundles look exactly the same.
Our hair can last 3-4 years with proper care but it is determined by how well the hair is taken care of. Please remember that excessive heat and/or color can result in the reduction of its natural pattern of the hair.
Our raw hair is 100% human hair which means you will need to care for it as if it were your own real hair. Shampoo & condition your hair at least every two weeks with good quality products. For best results, avoid using oil or heavy styling products. Once your hair is washed, we recommend letting it air dry or use the lowest setting on your hair dryer.
All sales are FINAL. There will be NO returns, exchanges or refunds. We strongly encourage you to review product descriptions before making a purchase to ensure it meets your needs.
For all ready to ship orders, shipping will be 1-3 business days. Pre-orders may take up to 10-14 business days for processing and fulfillment. *Business days do not include weekend or holidays*
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