STORE POLICY

Shipping & Processing Policy

Please allow up to 3 business days for all PRE-ORDERS to process. Processing begins once your order is placed.

After the processing time is complete, your order will be shipped within 2 business days. Your tracking information will then be sent via email.

***Business days do not include weekends or holidays***

Please be sure to input the correct address. We will not be held liable for any delays due to incorrect shipping & billing addresses.

For international shipping: All customs and duties are handled on the customers end. 

For questions related to an order that has been placed, please email us at contact@dimehairco.com.

By completing your purchase, you are consenting to all policies.

Return Policy

All sales are FINAL. There will be NO returns, exchanges or refunds. In the unlikely event you receive an incorrect item please email us immediately at contact@dimehairco.com.​

Delivery

Dime Hair Collection is not responsible for lost, stolen, or damaged packaging. Please contact your local post office if you do encounter any problems. Please make sure your address is correct at checkout.