STORE POLICY

Shipping Policy

Once your order has been placed, please allow 5-7 business days for processing before your order ships. After processing, shipping typically takes 1-3 business days.

You will receive a confirmation email with tracking information once your order has been shipped. Please note that orders are not processed on weekends or holidays.

Incomplete or incorrect addresses are a leading cause of shipping delays. To avoid any issues, please ensure that your shipping information is accurate and complete, including apartment and unit numbers if applicable.

Orders are shipped to the address provided at checkout, and Dime Hair Co. is not responsible for delays or delivery issues caused by incorrect or incomplete shipping or billing information.

Once the carrier receives your package, we are not responsible for any delayed, lost, stolen, or damaged items. If such an issue occurs, please contact the shipping carrier directly to file a claim.

 

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Delivery Confirmation

A signature is required for all shipments and cannot be waived. This policy helps ensure that your order is securely delivered to you.

If you are unavailable at the time of delivery, please contact UPS directly to arrange for your package to be held at a nearby facility for pickup.

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Returns/Exchanges

We are committed to providing you with the highest quality hair products. All hair sales are final, and refunds or exchanges will only be issued if an error occurred on our behalf.

We encourage all customers to carefully review all product descriptions, photos, and details before finalizing your order.

By completing your purchase, you are consenting to all policies.