How long is processing and shipping?

Please allow 5–7 business days for your order to be processed and shipped after purchase.

Once your order has shipped, you will receive a confirmation email with tracking information. Please note that orders are not processed on weekends or holidays.

To avoid delays, please ensure all shipping information is entered correctly at checkout, including apartment or unit numbers if applicable.

Once your package has been transferred to the shipping carrier, Dime Hair Co. is not responsible for delayed, lost, stolen, or damaged packages. If an issue occurs during transit, please contact the shipping carrier directly to file a claim.

Do you offer worldwide shipping?

Yes. We offer worldwide shipping so our girls can experience the bundles no matter where they’re located.

What's the difference between raw hair and virgin hair?

Cut from a single donor with all cuticles aligned in the same direction. This keeps the hair smooth, manageable, and long-lasting — and because it stays close to its natural state, it moves and behaves just like your own hair.

Sourced from multiple donors, so the strands don't naturally align. It's often treated and coated to appear consistent — but once that coating wears off, the hair can become dry and more prone to tangling.

How long does the hair last?

Our raw hair doesn't have an expiration date with proper care. Because it's not coated with fillers or silicones, it maintains its softness, fullness, and movement long-term.

How should I maintain the hair?

Treat it like your natural hair.

• Wash every 1–2 weeks with sulfate-free shampoo
• Sleep in a bonnet or on a silk pillowcase
• Always detangle from the ends and work your way up
• Use lightweight products to avoid weighing the hair down

What products are best for maintaining the hair?

Bio Silk, CHI heat protector, Beyond the Zone flat iron protection, and WOW Dream Coat anti-frizz spray.

Can I color my hair?

Absolutely. Our raw hair lifts beautifully because it's real, unprocessed human hair. For best results, use premium coloring products and a heat protectant to maintain the hair's longevity and softness.