Have a question? We may have an answer! Check out our most common FAQs.
If you have other questions, please send it to contact@dimehairco.com.
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- General
- Shipping, Processing & Return Policies
General
Raw hair is 100% unprocessed human hair that is collected from one donor. All cuticles are intact and aligned in one direction. Each bundle is unique which means no two bundles look exactly the same.
Yes! Our raw hair can be colored and lift to as high as 613, however we do recommend consulting with a professional before doing so.
Our hair can last 3-4 years with proper care but it is determined by how well the hair is taken care of. Please remember that excessive heat and/or color can result in the reduction of its natural pattern of the hair.
Our raw hair is 100% human hair which means you will need to care for it as if it were your own real hair. Shampoo & condition your hair at least every two weeks with good quality products. For best results, avoid using oil or heavy styling products. Once your hair is washed, we recommend letting it air dry or use the lowest setting on your hair dryer.
Please email us at contact@dimehairco.com. Feel free to always contact us via email for any questions or concerns. You can also reach out to us via the Contact tab above.
Shipping, Processing & Return Policies
Pre-orders take up to 3 business days for processing and fulfillment. After the processing time is complete, your order will be shipped within 2 business days.
Please note that business days do not include weekends or holidays.
All sales are FINAL. There will be NO returns, exchanges or refunds.
We strongly encourage you to review product descriptions before making a purchase to ensure it meets your needs.
Please allow up to 3 business days for all PRE-ORDERS to process. Business days do not include weekends or holidays. After the processing time is complete, your order will be shipped within 2 business days. Your tracking information will then be sent via email after your order has been processed. We are not responsible for any lost, stolen, or damaged packaging. Please contact your local post office if you happen to encounter any problems. Please be sure to input the correct address. We will not be held liable for any delays due to incorrect shipping & billing addresses. By completing your purchase, you are consenting to all policies.
